How to purchase one of our products

At Voleana, we don't believe in impulse buys. We believe in thoughtful decisions, in carefully chosen items that will be with us for years to come. That's why we've designed a clear, flexible purchasing process tailored to your needs.

We explain how it works.

Option A

Direct purchase on the website

How does it work?

  • Explore our collections and limited editions. Each entry contains all the information: materials, dimensions, carbon footprint, and the garment's story.

  • Some pieces offer options for material, finish, or color. Choose the one that best suits you.

  • Review your selection before continuing.

  • Fill in your details or log in (if you are a professional).

  • We show you the available options and their corresponding costs.

  • Card, bank transfer, PayPal. Secure payment.

  • You will receive a confirmation email with the order details and estimated delivery time.

Important note:

Whether the chosen item is in stock or is a made-to-order item (limited edition or current collection), we will inform you of the exact delivery time by email once the purchase is completed.

If you need the part within a limited time frame, please contact us using the form or via WhatsApp.

Option B

Visit our showroom

(by appointment)

Why come?

  • To see and touch the pieces in person.

  • To get advice directly from the team.

  • To view samples of materials and finishes not available online.

How does it work?

  • Book an appointment through the contact form or by phone. Do it however you prefer.

  • We'll let you know the day and time (Monday to Friday, during business hours). We're completely flexible and adaptable.

  • Come to the showroom, sit down, look, touch, ask questions. No obligation. When you have the piece in front of you, everything changes.

  • If you're sure, you can finalize your purchase right there or keep thinking about it until you make a decision.

Purchasing process for professionals

If you are an interior designer and want to purchase products for your projects, the process is somewhat different:

How does it work?

  • Request professional access through this link or by selecting the "Professional Access" option in the top menu of the website.

  • You will receive your credentials for the private area and we will verify your professional activity.

    • You will have access to specific prices for professionals.

    • You will have access to limited series.

    • You will have access to exclusive pre-releases.

    • You will receive special prices for product packages.

    • You will download renders and narrative dossiers.

  • We will provide you with personalized advice on the projects you are undertaking.

More things you should know

  • Item in stock: 4 business days

    • Current collector's item (made to order): please inquire

    • Limited edition: see product details

    • Customized product: defined in the proposal.

    • Shipping company: We work with companies specializing in the transport of furniture and fragile items. You will receive a tracking number when your order is en route.

    • Shipping costs: calculated based on weight, dimensions, and destination. They are displayed before you finalize your purchase.

    • Showroom pickup: free. You need to make an appointment.

  • We accept:

    • Credit/debit card (Visa, Mastercard, American Express)

    • PayPal

    • Bank transfer (for professional or high-value orders)

    • Payment in installments: For orders over €3,000, please see the personalized payment options.

  • Warranty:

    All Voleana pieces come with a 3-year warranty against manufacturing defects. We retain the 3D file of each piece, allowing us to reproduce or repair pieces in the future.

    Returns:

    • You can return a product within 20 days of receipt.

    • The product must be in perfect condition and in its original packaging.

    • Return shipping costs are the responsibility of the customer (except in the case of a manufacturing defect).

    • Customized items no returned unless defective.

    Read the full policy here.

  • Can I cancel an order?

    Yes, as long as production hasn't started. Contact us as soon as possible.

    What happens if the part arrives damaged?

    Take a photo, let us know within 48 hours and we'll arrange for the replacement or repair at no cost.

    Can I exchange one part for another?

    Yes, provided the new part is available and the price difference is acceptable.

    How do I know if a part is in stock?

    The product description clearly states this. If it's not specified, you can ask us.

Have we answered your questions yet?

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